Hi uTesters! I decided to write this blog because even though
there are plenty of blogs that give tips to be a good and successful tester I
wanted to document in short what I've learned in my first 4 months here in Software
Testing Course In Thane, as many people have asked me how to achieve that,
hopefully my experience will be useful for others.
So here is my list of Tips, Tricks and Advices to be a
successful uTester:
1. 👍 BE RESPONSIBLE AND
HONEST:
This is my first and most important advice of all, if you
are not responsible, professional, honest and serious about your work it will
be impossible to be successful. This means:
a) ⌚ Only accept paid cycles invites and/or claim Test
Cases if you are able to start ASAP, even if the cycle will last many days you
never know if it can be locked before the time limit to submit your Test Case.
If you accept a cycle and don't contribute to it you're taking the spot of
another tester that could have the time and dedication to test. Our job is to
follow instructions and think as a team reuniting proofs to help fix the product
and we represent uTest as a whole so we have to try to give the best results we
can. If you join a cycle and can't find any new bugs try to reproduce others,
you'll be learning and confirming +1 will help as evidence to prove the issue
is also happening in your environment, that way you will boost your rating and
help your fellow testers to document their reports.
b) 🦑 Never accept more cycles
than what you can handle, if you are currently on a complicated cycle try
focusing fully to it, to have active in your dashboard many cycles and
participate just a little in each won't be good for your rating or history, if
you only accept cycles to grab Test Cases because you think that in that way
you will earn more money, maybe you will but if you only focus to submit Test
Cases without raising bug reports or follow the instructions most likely you
won't be invited to those cycles again. uTest and customers pay us to do the
best we can, not only a part of the work.
c) 🤓 Read thoroughly the
overview (twice if you can) before accepting, if you don't understand how to do
something maybe the cycle requirements don't fit your skills, check that the
devices in scope match with yours as well as the languages, etc. If the
description of the product is vague, “Google” the name of the product so that
you can understand what is it about. Never take for granted that the overview
automatically will match with your testing profile, even uTest alogarithm to
send invites makes mistakes every now and then.
d) 😬 If you have a personal
issue or problem that prevents you on participating after accepting a cycle try
to contact the TTL and explain your situation. This is a virtual/online job and
we can't see face to face but that doesn't mean that we can be irresponsible or
give excuses for not completing our work. If you release your Test Case slot at
the last moment you're affecting the rest of the team and uTest in general,
finally they are the ones who show their face to the customer for us.
e) ☝️NEVER submit a bug report as a
placeholder without full attachments or information required for the cycle to
later change it, that will make you look like a dishonest person that is
copying information that doesn't belong to you and you are also affecting the
other report as it could be rejected as duplicate if yours was raised first.
This is against the CoC. If you find out another report that looks like a
placeholder contact the TTL and let him/her know about it, the team leaders are
usually very busy and sometimes they don't catch this kind of cheaters so you
will be helping them to be fair with the rest.
2. 👌 RAISE QUALITY BUG
REPORTS:
a) 📝 No matter the type of
the report, even if it is something ordinary it’s important to fill the report
template as clear, accurate and full as you can, providing full attachments
required for that specific cycle. Watch for typos and check it again before
clicking on “submit” and if you can prove the issue is happening in two
different environments or browsers you can upload 2 videos to show reproducibility.
Focus on the precision of the title description and template for the cycle, to
write a good title will help others when filtering to see duplicates and also
it would be easier for the customer to keep track of it.
b) 🤞 Before starting a new cycle
prepare your devices for testing, turn off all notifications on your mobile,
there's nothing more annoying than recording a video and get notifications or a
call during it and have to start all over again. If you're recording on desktop
have open only the most needed windows, be careful not to share private
information of other products if your managing some cycles at a time.
c) 📷 If your issue is
related to Graphics (Visual or GUI) remember to add in the Additional
Environment Issue field your device screen size and attach a screenshot of your
OS if you consider it necessary to document it.
d) 📊 Focus on quality over
quantity and consistently try to improve your performance, if you are joining
for more than the first time a cycle for the same product try to approach
testing in a different way than the last time to get over new areas and find
new bugs and if there are no previous issues uploaded to platform (with a blue
badge besides) or a Known Issues list, ask in chat if you are allowed to report
the same bugs as last time, if those bugs should be fixed for the new build
then you could try to reproduce your previous submitted bugs to confirm they
have been fixed, this is the most exciting part of testing for me, to see my
previous bugs fixed make me feel satisfied because I feel like I helped the
customer which is the whole purpose of my job.
3. 🙏 ALWAYS BE KIND, POLITE
AND EDUCATED:
a) 💙 “Thank you” is a
phrase you always want to use, if you ask something in chat be sure that the
answer to your question hasn't been answered in the previous messages or in the
overview to try to keep the chat clean and out of repeated questions. NEVER be
rude or ask the same question a hundred times just because you're not getting a
response, you have to be patient because this is an international platform and
we all live in different time zones. If another tester asks for assistance and
you know the answer reply in chat noting that you are not the TTL but you think
the answer to the question is "x".
b) 😃 A simple :) at the end
of a message will help to let the other know you’re being friendly, sometimes
messages can be read as hostile so choose the words you are using to
communicate.
4. ✌️ DISPUTING A BUG:
a) 😎 We all know the
feeling when you get a rejection of a bug report and it’s definitely not a good
one, before writing your dispute read again the reason for rejection and if you
can, reproduce your bug and re-think about it, read again the Out of scope
section and the Known Issues list (if there is one) as well as the previous
bugs on platform, if after doing all this you are still certain the rejection
is invalid breath twice and become the best lawyer for it, start by reuniting
more evidence of it in case you’re asked for more information and don’t ever
write a dispute out of anger.
b) ✅ Be courteous and explain
clearly why you feel that rejection is not fair, if it’s
marked as WAD I’d suggest not to dispute it, the
customer knows the product for sure way better than you and that happens even
to the best and experienced testers.
5. 😍 BE THE TESTER YOU
WOULD LIKE TO WORK WITH:
a) 🤫 When joining a new cycle
dedicate to it as it was your product and imagine you’re in an office with all
of the team members, help others, if you see an obvious OOS or Dup bug try to
send a private message to that tester to help him discard it before it comes to
pending status, I am sure you’d like others to advise you if it was the case.
b) 😇 Be nice to other
testers, cycles are not a race to see who is better than the other and you
never know when are you going to need help from the others.
c) ❓ If you have a question but you
can’t ask publicly in chat because you’d be
giving a hint ask kindly to the TTL to send you a Private Message but NEVER ask
if a bug is a bug or a WAD (this is also against the CoC), part of our job is
to decide if a bug is valid or not by reading the overview or the expected
behavior explained on the Test Case.
d) 😥 Be humble and accept
when you make a mistake, we’re all humans, not robots and there’s nothing wrong
with accepting your fault, every mistake is a lesson learned.
6. ✍ BE ORGANIZED:
My way to organize my files in my desktop is very simple but
indispensable to keep track of each bug report and cycles. I do it like this:
a) 📂I have 2 folders on my
computer desktop, the first one is named “UTEST CURRENT CYCLES” and the second
one “UTEST OLD CYCLES” when a new cycle comes I open a new folder inside the
first one called “[Name of product] - [date]” for example “UTEST WEBPAGE -
30-07-2018” inside it I open a new folder with the number of report and a
simple title to tag it for example “BUG01 - Sign in error” I later save all
attachments inside the bug folder and visualize all bug’s folders as a list,
when a cycle gets locked I move the cycle’s folder to the “UTEST OLD CYCLES”
folder and after a few months when my bugs get approved and paid I delete them.
This should look like this:
b) 📘 Have a notebook at
hand to make rapid notes when testing, you can note down crucial things listed
in the overview to remember, focus areas, names or anything that comes to your
mind that you don’t want to forget. I have for example notes on how to set up
Charles proxy in simple steps taken from the Academy’s video tutorial, this
helps me to set it up every time I need to without watching the video.
c) 📋 On your uTest
community account save in your “To do list” important blogs and/or courses so
that you have them handy in case you need them.
7. 🔊 MAKE POSITIVE NOISE
AND ENGAGE WITH UTEST COMMUNITY:
a) 🤩 Post positive thoughts.
Don’t post that you haven’t received invites and that you are bored or that you
need to earn money ASAP, this will only annoy the rest and I can assure you
that posting negative thoughts won’t lead to more invites.
b) 🙋 uTest community is for
sure one of the parts that I enjoy the most, take advantage of this awesome
community and when you have a doubt ask in forum for advice, post something
nice like a quote or something you want others to know about you, comment, help
and support the other testers and write interesting blogs This is the best way
to be noticed by others and I can say that gaining a positive reputation will
lead to many invites.
I hope this Blog is useful for you, if you find it
interesting don’t hesitate on giving a like and commenting. Thanks for reading
and happy testing to
all![Source]-https://www.utest.com/articles/special-combo-to-be-successful-as-a-utester-tips-tricks-advices-by-karen
ReplyDeleteHey Nice Blog!! Thanks For Sharing!!!Wonderful blog & good post.Its really helpful for me, waiting for a more new post. Keep Blogging!
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